Last update 28, June 2018
How we protect your privacy when you use our services Inforum SARL offers many services to help you run your business, including a platform to host your database. As part of running those services we collect data about you and your business. This data is not only essential to run our services, but also critical for the safety of our services and all our users. This policy explains what information is collected, why it is collected, and how we use it.
Information we collect
Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.
Account & Contact Data: When you register on our website to use or download one of our products, or to subscribe to one of our services (GestiClean Up” fr, Cash Up’fr etc.), or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required), business sector and interest in Inforum, as well as a personal password. We never record or store credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.
Job Application Data: When you apply for a job on our website or via an employment agency, we usually collect your contact information (name, email, phone), and any information you choose to share with us, in your introduction letter and Curriculum Vitae. If we decide to send you a job proposition, we will also ask you to provide extra personal details, as required to fulfill our legal obligations and personnel management requirements. We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership or sexual life.
Browser Data: When you visit our website and access our online services, we detect and store your browser language and geolocation, in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser, for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.
Customer Database: When you subscribe to an Inforum Cloud service and create your own Inforum database (for example by starting a Trial), any information or content you submit or upload into your database is your own, and you control it fully. This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data.
How we use this information
Account & Contact Data: We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends. If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event, for both direct marketing purposes and in order to facilitate the preparations and booking for the event. If you have expressed interest in using Inforum or otherwise asked to be contacted by an Inforum service provider, we may also transfer your name, email address, phone number and company name to one of our official Partners in your country or region, for the purpose of contacting you to offer their local assistance and services.
Job Application Data: We will only process this information for our recruitment process, in order to evaluate and follow-up with your application, and in the course of preparing your contract, if we decide to send you a job proposition. You may contact us at any time to request the deletion of your information.
Browser Data: This automatically recorded data is anonymously analyzed in order to maintain and improve our services. We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Acceptable Use Policy.
Customer Database: We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your service and your Inforum database. Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy, in order to keep our services secure. Accessing, Updating or Deleting Your Personal Information Account & Contact Data: You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on Cash Up’fr. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact our Helpdesk to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).
Job Application Data: You may contact us at any time to request access, updates or deletion of your application information. The easiest way to do it is to reply to the last message you exchanged with our Human Resource personnel.
Customer Database: You can manage any data collected in your databases hosted on our website at any time, using your administration credentials, including modifying or deleting any personal data stored therein. You are responsible for processing this data in compliance with all privacy regulations. You may also request the deletion of your entire database via our services, at any time.
Safety Retention Period: we retain a copy of your data in our backups for safety reasons, even after they are destroyed from our live systems. See Data Retention for more details.
We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access. Our technical, administrative and organizational security measures are described in details in our Security Policy.
Third Party Service Providers
In order to support our operations we rely on several Service Providers. They help us with various services such as payment processing, web audience analysis, cloud hosting, marketing and communication, etc.
Whenever we share data with these Service Providers, we make sure that they use it in compliance with Data Protection legislation, and that the processing they carry out for us is limited to our specific purpose and covered by a specific data processing contract.
Here is a list of the Service Providers we are currently using, why we use them, and what kind of data we share with them:
- Ingenico Payment Services (PCI-DSS compliant) Privacy Payment processing on gesticleanup.com Shared with Ingenico:Order details (amount, description, reference), Customer name and email Only stored by Ingenico: credit card info
- OVH SAS Privacy & Security Infrastructure and hosting, DDOS Protection Hosted by OVH: Production data from GestiClean Up” and its affiliate services, including Customer Databases.
- Google LLC Privacy & Security Infrastructure and hosting, DDOS Protection Hosted by Google: Production data from GestiClean Up” and its affiliate services, including Customer Databases.
- Google Analytics Privacy & Security Anonymous website audience analysis Shared with Google Analytics: Non-personal browser data, anonymized IP, geolocation info, language (no identifiable information)
- Sentry Privacy & Security Bug report analysis Shared with Sentry: Browser and application data, anonymized IP, username, email language needed for support service
Account & Contact Data: we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.
Job Application Data: If we do not hire you, we may keep the information you provide for up to 2 years in order to contact you again for any new job proposition that may come up, unless you ask us not to do so. If we hire you, your personal information will be stored for the duration of your employment contract with us, and afterwards, during the applicable legal retention period that applies in the country where we employed you.
Browser Data: we will only retain this data for a short period of time, generally 2 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law.
Customer Database: we will only retain this data as long as necessary for providing the services you subscribed to. For databases hosted on the Inforum Cloud, if you cancel the service your database is kept deactivated for 3 weeks (the grace period during which you can change your mind), and then destroyed.
Safety Retention Period:
As part of our Security Policy, we always try to preserve your data from accidental or malicious deletion. As a result, after we delete any of your personal information (Account & Contact Data) from our database upon request from you, or after you delete any personal information from your database (Customer Database), or if you delete your entire database, it is not immediately deleted from our backup systems, which are secured and inalterable. The personal data could remain stored for up to 12 months in those backups, until they are automatically destroyed. We commit not to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, unless you or the law require us to do so.
Transfer of Data
Hosting Locations: Customer databases are hosted in the Inforum data center in Belgium. Backup Locations: backups are replicated on multiple data centers in order to meet our Disaster Recovery objectives, and are located in the following in Belgium. For more details regarding our hosting services, see our Cloud Hosting SLA.
Third Party Disclosure
Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies, or look at the links below:
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10
- Safari: https://support.apple.com/kb/PH21411
- Firefox: https://support.mozilla.org/products/firefox/cookies
- Opera: http://www.opera.com/help/tutorials/security/cookies/
We do not currently support Do Not Track signals, as there is no industry standard for compliance.
INFORUM SARL - Data Protection
Editeur de logiciels spécialisés dans les métiers de l'entretien des textiles en Europe.
115 avenue Pasteur
74800 La Roche Sur Foron
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